General conditions of Sale
Any differences in color, leather or stitching (even within the same pair) from the photos on the site are not to be understood as a defect but are to be understood as a quality since the customer is buying a handmade product.
Terms of payment
Payment can be made via:
- Bank transfer;
- Credit card through Stripe;
- Cash on delivery ONLY IN ITALY: with payment exclusively in cash and with an additional cost of € 4.00.
Shipping is free in Italy starting from € 49.00.
Shipping to Italy under € 49.00 has a cost of € 4.00.
For the Italian areas considered "disadvantaged" the shipment has an additional cost of € 13.00. You can see if you are within the aforementioned areas simply by entering your address directly in the cart.
Shipping to Europe or to non-European areas does not have a fixed cost: you can see how much it amounts by entering your address directly in the cart. Packages outside are shipped with Fedex. Once you have entrusted your order to the courier you will receive an email with the tracking link of your shipment.
Within 24 working hours following receipt of the order, acceptance will be confirmed or not based on the availability of the item.
If the item is available, an email will be sent with the change of the order status from "in progress" to "completed".
If the item is not available you will be contacted directly at the email left in your order.
The shipment will be made within 24 working hours from the confirmation email.
STANDARD mode: 3/4 working days. Free starting from € 49.00, while it amounts to € 5.00 under € 49.00.
4/5 working days for disadvantaged areas.
EXPRESS mode: 1/2 working days and always amounts to € 6.99.
2/3 working days for disadvantaged areas.
Any delays caused by the courier are not to be charged to the Owner.
Packages in Italy are shipped with the Post Office. Once you have entrusted your order to the courier you will receive an email with the tracking link of your shipment.
Right of withdrawal
The user has the right to withdraw from the contract without indicating the reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the User or a third party acquires physical possession of the goods.
To exercise the right of withdrawal, the User is required to inform the Owner of the decision to withdraw by means of an explicit declaration sent to one of the contacts indicated.
Damaged and used products are not refunded, even if only partially.
The products must be returned to the Owner in their ORIGINAL PACKAGING with the TAX RECEIPT or a copy of it inside, without both requirements the return cannot be made.
The right of withdrawal does not apply to goods made to measure or clearly personalized even in color only.
The cost of shipping for withdrawal is charged to the User.